Hello,
our contact form for our site, www.apollocandlesnyc.com is not working. It says an email has been sent but it doesn’t go anywhere. Can somebody please help advise on steps to fix this issue?
Hello, @ACNY .
Welcome to the Shopify Community!
Are you able to provide a bit more information on the following:
- Provide a timeline of when the issue of not receiving emails via your Contact Form started.
- How have created this contact form? Are you using a third-party app?
- Who is the host for your email and have you tried contacting them directly?
Could you try navigating to your Shopify admin, Settings > Notifications section and scroll down to Staff order notifications? Next to the email(s) affected, click Send test notification. If you’re still not able to receive an email after sending a test notification then please follow the steps below to remove and re-add the same email address.
Remove and re-add email address:
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From your Shopify admin, head to Settings > Notifications.
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Scroll down to the Staff order notifications section.
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Click the trash icon to delete any recipients that are not receiving notifications as expected. (You may need to scroll right to make the changes to remove or disable the staff notifications.)
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Click the
Add recipientbutton and re-add the same email address. -
Make sure to
Savechanges. -
This should trigger the proper creation of these notification subscriptions and should send through Courier as normal.
Let us know if you’re still experiencing the same issue after following the above steps and contacting your email host. I’ll be happy to take a closer look or point you in the direction of the appropriate team.