Hi, I have set up a company mail but the mails from the contact form are not coming in. When I send an email from my personal gmail it works. Can you help me resolve this problem ? My shop: topgripofficial.com Thanks

@mateo668 Hope you are doing well. The email you have set for the notification in that you’ll get the email Did you check in admin setting, does it show any error related notification?

I have my notifications mail set up as it should be [email shopify.PNG]

After installing Shopify Inbox app nothing changed. I use Zoho for my company mail but cannot recieve emails from contact form. Thanks

@mateo668 Could you please check with your domain provider? hope they have solution for that

Hi I am super late to the party but just had the same issue. I figured out that the contact form submission goes to our mail. However we must select the All mail option instead of inbox. It is not in the junk mail. Once you go to all mail category, you must categorize the sender. It will then move a…

Why isn't my contact form sending emails to my company account?

Shopify Discussion

stefansweb2020 March 8, 2024, 1:47pm 3

@mateo668 Please check with Shopify Support, probably you need Shopify Inbox app, If that not working feel free to reach out to us

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Why isn't my contact form sending emails to my company account?

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