@mateo668 Please check with Shopify Support, probably you need Shopify Inbox app, If that not working feel free to reach out to us
Topic summary
A user is unable to receive contact form submissions from their Shopify store to their company email (hosted on Zoho), though emails from personal Gmail accounts work fine.
Troubleshooting attempts:
- Verified notification email settings in Shopify admin (screenshot provided showing configuration)
- Installed Shopify Inbox app with no improvement
- Checked for error notifications in admin settings
Suggested solutions:
- Check with domain provider for potential email routing issues
- Contact Shopify Support directly
Potential resolution:
A later participant experienced the same issue and discovered contact form emails were being filtered into the “All Mail” folder instead of the inbox (not in spam). They resolved it by manually categorizing the sender to route future emails to the inbox/primary folder automatically.
Status: The original poster has not confirmed whether this solution worked for their Zoho setup. The issue appears related to email filtering/categorization rather than Shopify configuration.