Hello! I just started my shopify store and when i tried to pick up a plan and select monthly payment it didnt accept my credit card and dont know what to do.
Hi, @Egzonnn !
Thanks for reaching out in our Community forums and for sharing your concern, I’d be happy to help.
I’m sorry to hear that you are running into issues when attempting to make a payment for your monthly plan. If your payment method is rejected and you are using a valid credit card from Mastercard, Visa, or American Express, then please contact your bank for assistance. Here are a list of potential possibilies as to why your payment has been rejected:
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If you use a debit card, then it must be co‑branded with Mastercard, Visa, or American Express. You can’t use debit cards that are not co‑branded.
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Your credit card needs to allow for recurring payments in USD.
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Your credit card needs to have international capabilities.
We have a detailed FAQ that goes over all of the accepted payment methods, along with additional troubleshooting steps to go through if they are not working. Feel free to read more about this on our help document here.
I’d also love to provide you with some feedback on your newly developed store. Feel free to share your URL if you’d like! In the meantime, you can check out our Shopify Store Launch Checklist as this provides a methodical approach to ensure that everything in your store is optimized for conversion.
Talk soon!