Main issue: Credit card payments via Shopify Payments are not available at checkout. The checkout shows “This store can’t accept payments right now,” and only PayPal Express appears when enabled. In test mode, the checkout works as expected.
Context: The merchant intends to use Shopify Payments (Shopify’s built-in payment gateway). The problem may relate to incomplete setup or activation.
Troubleshooting steps requested: Support asked whether Shopify Payments is fully set up and activated under Settings > Payments, and requested the store URL to test.
Latest update: After testing the provided checkout URL, Support reproduced the same error message. Because this requires store-specific review, Support advised contacting the official Support Team via the provided link for account-level investigation and resolution.
Status: Unresolved in-thread. Next action is to contact Shopify Support to verify Shopify Payments activation and fix any account or configuration issues preventing credit card acceptance.
Hey,
I’m new to shopify and I have a problem. For some reason I can not figure out how to enable credit card payments or it just doesn’t work. When I go to my websites checkout page it says:" This store can’t accept payments right now" or it just show the PayPal Express Checkout button when activated. When I put the website in test mode everything works fine. I am trying to use Shopify payment.
Thanks.
Hi, @Ciuci .
Thank you for reaching out! I am sorry you are experiencing some issues with accepting payments on your store.
I will need to gather more information before I can dig deeper into this. Is your Shopify Payments account set up completely and activated? You can find this in your Settings > Payments tab. Can you share your URL with me so I can test it on my end? Once I have a bit more information I will be happy to look into this for you.
Please let me know if you have any further questions! I would love to learn more about your business. What type of products do you sell?
Talk soon,
Hi,
I think my whole payment page is set up, I don’t know how to share my settings. The url to my website checkout is: https://reflektorizant.com/checkouts/c/81b34fd011898ba31e523e26be429b13/payment
Hi, @Ciuci .
Thank you for your reply!
I am seeing the same message on my end. I recommend reaching out directly to our Support Team as they will have access to your store-specific information and will be able to get your payments working correctly.
Please let me know if you have any further questions!
Take care,