Why isn't my custom contact form functioning properly?

Shopify Discussion
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Topic summary

A developer is experiencing issues with a custom contact form on their Shopify store and has requested troubleshooting assistance.

Key Details:

  • The custom contact form is not functioning as expected
  • A preview link to the store has been provided for review
  • Code snippet shared shows the schema configuration for a “contact-box” section

Technical Observations:

  • The schema code appears to contain formatting errors and reversed text (characters written backwards)
  • Configuration includes settings for headings, links, and buttons with labels like “get in touch,” “contact us,” and “Send Message”

Current Status:

  • The issue remains unresolved with no responses or solutions provided yet
  • The malformed code structure suggests potential syntax errors that could be preventing proper form functionality
Summarized with AI on November 16. AI used: claude-sonnet-4-5-20250929.
1

I have built a custom contact form but it is not working can anyone help me to solve this problem. Preview link: https://3e2so7ca18kt4mlr-73156133209.shopifypreview.com


{% schema %}
{
    "name": "contact-box",
    "settings": [
        {
            "type": "text",
            "id": "heading1",
            "label": "Heading 1",
            "default": "get in touch"
        },
        {
            "type": "url",
            "id": "link1",
            "label": "Link 1"
        },
        {
            "type": "text",
            "id": "link1text",
            "label": "Link 1 text",
            "default": "×"
        },
        {
            "type": "text",
            "id": "button1",
            "label": "Button 1",
            "default": "contact us"
        },
        {
            "type": "text",
            "id": "button2",
            "label": "Button 2",
            "default": "Send Message"
        }
    ],
    "presets": [
        {
            "name": "contact-box"
        }
    ]
}
{% endschema %}