Why isn't my custom contact form sending messages?

Store Design
1

Hi,

I’m having problems receiving messages from the custom contact form I created.

Would someone have a look and see what could be the issue? Thank you

{{ 'custom-contact.css' | asset_url | stylesheet_tag }}

{% form 'contact' %}

{% if form.posted_successfully? %}
            
              

{{ 'sections.contact_form.post_success' | t }}

            

          {% endif %}

  {{ form.errors | default_errors }}

  

  
  

### BESPOKE ENQUIRY FORM

##### WAITING LIST:

To request a custom piece, kindly complete the form provided below. As I can only accommodate a limited number of projects like yours each year, I have designed this form to be as detailed as possible. This will enable me to better understand your vision for the piece and determine if it aligns with my capabilities. Once we agree to collaborate, we can begin discussing the specifics of bringing your dream piece to life. I will reach out to you promptly to inform you about the next steps in the process.

Required Fields*

    
    
      
    

    
      
    

     
    
  

    
  

	

            
            
            
             

    
          
  

 
    
  

            
            
            
             
          

    
  

	

            
            
            
            
              
              

 

Disclaimer

Lenique Louis needs the contact information you provide to us to contact you about our products and services. You may unsubscribe from these communications at any time. For information on how to unsubscribe, as well as our privacy practices and commitment to protecting your privacy, please review our [Privacy Policy.](https://www.leniquelouis.com/pages/privacy-policy)

    
    
  

  

  

{% endform %}
2

To troubleshoot the problem with your custom contact form, you can consider the following steps:

  1. Verify that the form code is placed correctly on your website. Ensure that the code snippet you provided is placed within a relevant template or section file, such as contact.liquid or page.contact.liquid.

  2. Check the form configuration in your Shopify admin panel. Go to “Settings” > “Notifications” and make sure that the appropriate email address is set to receive the form submissions. Also, ensure that the form fields in the code correspond to the expected fields in the notification settings.

  3. Confirm that the necessary form fields are present and correctly named in the form code. Ensure that the field names used in the name attributes of the form inputs match the field names expected in the notification settings.

  4. Test the form submission process. Fill out the form on your website and submit it to see if you receive the submission email. Check your spam or junk folder as well, as the email might be filtered there.