Why isn't my custom password page publishing?

Store Design
1

Hi all -

My password page is not publishing. I am working on a website for a client and trying to have a custom password page up while I work on it.

I am using the Debut theme just for the password page, but even when I have used other themes it doesn’t seem to work. I customize the page in the theme, have it all ready to go, but when I go to the website, it is still the default Shopify password page.

See here: www.lovelizajane.com

Let me know if you have any suggestions!

Thanks in advance!

2

Hi @rachbot

Try this

https://www.shopify.com.au/partners/blog/customize-shopify-password-pages-with-the-password-liquid-template

3

Shopify has told me that customizing the password page is only available on paid plans, not development stores. That is absolutely useless. It means as Partners, we cannot support store owners with a branded page to collect interested customer emails as we build their stores. This greatly reduces their chances of having a successful product launch.

4

That is insane.

I’ve just stumbled across this issue and it’s actually just another reason to leave the Shopify platform altogether.

What you said about successful launches is so true and is something Shopify don’t seem to care about, although they should.

I swear it’s Shopify’s business model to alienate as many of their clients as they possibly can. They’re exceptionally proficient in that.

5

Has a work around to this issue been found?

6

Although you cannot see the password page on a development store (let’s imagine you want to access it in private browsing mode), you can still see this page by accessing the store (by entering the password or from the back office) and then adding /password to the end of the current URL.

This should allow you to see your personalized page.

This assumes you have a password.json ( or password.liquid ) in the templates folder of your theme.

7

Hello @rachbot

This is a very common Shopify gotcha, and nothing is “broken” on your end :slightly_smiling_face:
What you’re seeing is expected behavior based on how Shopify handles the password (coming soon) page.

Why your custom password page isn’t showing

In Shopify, the password page does NOT automatically use the theme you’re editing unless that theme is explicitly set as the active (published) theme.

Right now:

  • You’re customizing the password page inside the Debut theme

  • But Shopify is still serving the password page from the currently published theme

  • So visitors only see the default Shopify password page

:backhand_index_pointing_right: Shopify only renders one password page, and it always comes from the published theme, not drafts.

The fix (this will 100% solve it)

:white_check_mark: Step 1: Publish the theme that has your custom password page

  1. Go to Online Store → Themes

  2. Find the theme where you customized the password page (Debut)

  3. Click Actions → Publish

  4. Confirm

:warning: This does NOT make the store live — it only makes that theme active behind the password.

:white_check_mark: Step 2: Make sure the store is still password-protected

  1. Go to Online Store → Preferences

  2. Ensure “Enable password” is checked

  3. Save

Now Shopify will show:

  • Your custom password page

  • From the published theme

  • While the store remains locked

Why Shopify does it this way (important to know)

  • Draft themes cannot control the password page

  • Shopify treats the password page like a store-level gate

  • Only the active theme can render it

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