Custom password page changes in Shopify are not appearing; the site still shows the default password screen despite theme customization.
Key guidance: A Shopify Partners tutorial explains using the password template (password.liquid or password.json) to customize the password page. Ensure this template exists in the theme’s Templates folder.
Platform limitation (reported): Customizing/previewing the password page may only be available on paid plans, not Partner development stores. This affects pre‑launch email collection and branding, prompting strong criticism from some participants.
Workaround: On a development store, you can preview the customized page by accessing the store (enter the password or be logged in via the admin) and appending “/password” to the current URL. This assumes the password template is properly set up.
Status: No confirmed fix for publishing on development stores. A preview workaround exists; full publishing behavior appears restricted on dev stores. Discussion remains open with unresolved questions about enabling custom password pages without a paid plan.
Hi all -
My password page is not publishing. I am working on a website for a client and trying to have a custom password page up while I work on it.
I am using the Debut theme just for the password page, but even when I have used other themes it doesn’t seem to work. I customize the page in the theme, have it all ready to go, but when I go to the website, it is still the default Shopify password page.
See here: www.lovelizajane.com
Let me know if you have any suggestions!
Thanks in advance!
Hi @rachbot
Try this
Shopify has told me that customizing the password page is only available on paid plans, not development stores. That is absolutely useless. It means as Partners, we cannot support store owners with a branded page to collect interested customer emails as we build their stores. This greatly reduces their chances of having a successful product launch.
That is insane.
I’ve just stumbled across this issue and it’s actually just another reason to leave the Shopify platform altogether.
What you said about successful launches is so true and is something Shopify don’t seem to care about, although they should.
I swear it’s Shopify’s business model to alienate as many of their clients as they possibly can. They’re exceptionally proficient in that.
Has a work around to this issue been found?
Although you cannot see the password page on a development store (let’s imagine you want to access it in private browsing mode), you can still see this page by accessing the store (by entering the password or from the back office) and then adding /password to the end of the current URL.
This should allow you to see your personalized page.
This assumes you have a password.json ( or password.liquid ) in the templates folder of your theme.