Why isn't my customer form automation triggering in ecommerce platform?

Shopify Plus
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1

Hello

I am trying to create a Shopify automation with this flow

  1. When customer submitted a form

  2. Check form I’d

  3. Admin add a tag to that customer “Member” - flow check if customer have “Member” tag

  4. Send email to Customer

but there is no automation form triggering, not sending any email https://prnt.sc/dtZbbNu-pxYu

Another Flow

https://prnt.sc/l7NyvT6w_tqY

Please help

2

That forms trigger is for a specific app. Are you using that app for the form submissions? If so, you should contact that app to tell them their trigger is not working.

3

Hey, I am using shopify email app to trigger email

4

That’s the “Action”. The trigger is the first step in a workflow that indicates when it will begin. In this case, it looks like you are using Helium Customer Fields / Customer submitted form. It’s unclear from their description when that would trigger (possibly only if you use one of their forms). If you aren’t seeing that trigger happen, then you should check with them.