did you ever get your money back? please answer me
Topic summary
Merchant issued an $8,800 refund on Oct 18 after a high‑risk flag and loss of access to Shopify Payments; the refund has not reached the customer.
Early support replies (Oct 23, Oct 31) said Shop Pay Installments refunds take 3–10 business days and showed the refund as approved but pending, with no ARN (Acquirer Reference Number) yet to trace it.
A later update (Nov 4) cited a Trust & Safety (T&S) hold on payouts for ~120 days, implying the refund may not process until the hold ends. Support suggested emailing T&S to temporarily release funds for the refund.
Merchant reports stalled/closed support tickets and no refund; the customer’s bank (Capital One) is pursuing a chargeback. Other participants report similar blocked refunds, unresponsive T&S, and are also initiating chargebacks; one customer claims a $300 refund has been pending since Nov 2023.
Key terms: T&S = Trust & Safety; ARN = Acquirer Reference Number; Shop Pay Installments = Shopify financing option.
Status: Unresolved. No confirmed Shopify-processed refunds; chargebacks are the current workaround. Pending clarity on T&S escalation and refund timelines.