Why isn't my delivery status updating automatically on the order page?

Shopify Discussion

Topic summary

Core Issue:
Shopify order pages are stuck displaying “tracking added” status instead of automatically updating to “in transit” or “delivered,” even when tracking numbers work correctly on carrier websites. Multiple users report this problem across different carriers (UPS, FedEx, USPS, DHL) and timeframes, with some noting it began around June 1, 2023.

Potential Causes Identified:

  • Carrier compatibility issues with Shopify’s automatic tracking system
  • API connection problems between third-party fulfillment apps and Shopify
  • Possible carrier name misspellings in fulfillment applications
  • System syncing delays or failures between Shopify and carrier databases

Affected Users:

  • Those using third-party apps (17track, BaseLinker) for order fulfillment
  • MarketsPro orders with DHL/Global-e shipments
  • Users relying solely on Shopify’s native shipping (no third-party apps)

Recommended Solutions:

  • Contact Shopify’s Authenticated Support Team for store-specific investigation
  • Verify carrier is fully supported by Shopify’s tracking system
  • Consider using custom order status management apps for manual control

Status: Ongoing issue with no definitive resolution provided; remains unresolved as of 2025.

Summarized with AI on October 27. AI used: claude-sonnet-4-5-20250929.
7

Hello,

Same issue here - has anyone managed to fix it?