I’ve seen this question asked on the forums before, but with no help. I hope this gets the attention of someone from the staff. I created a discount code that should apply to everything, but the field to type in the code is not showing up. I dont have a desktop to test this, but its happening on mo…

It Could happen if the store have no active discount If you are on mobile the option is present under Show Order details dropdown

I have the same problem. Active discounts, but the discount field does not show up anywhere during checkout. Any ideas why this might be happening? In my case I tested on desktop. There is no field anywhere during checkout or in the cart to enter a discount code.

Ok I have identified the problem and solution on my side. I’m using an app called Dynamic Product Options which creates a draft order, and this conflicts with the default checkout process. Fortunately, in their settings they allow you to choose Default Checkout instead of Draft Order. Once I switche…

I had the same problem too. I had an active coupon but no box showed up…that’s because it’s hiding.. (maybe depending on the theme I chose?) The coupon box is under “Show order summary” on the upper left corner AFTER you click on the checkout button. Hope this helps

In my case I double checked my Discounts in Shopify Admin. It turned out that I did not have any active coupons. All of my coupons were set to be active in the future. So as part of your troubleshooting, double check the active dates (including expiration date) on your coupons. Usage limits, etc. …

I have the same issue. I did create a discount and made it active with an end date and the field to apply does not come up in the summary at checkout. I am using the dawn theme for this. what else can I try?

i found the problem. Go to edit code and look for (cart-template.liquid) once you find it look for this code (my theme is debut so might be different for you) {%- for discount_allocation in itemDiscounts -%} {% include 'icon-saletag' %} {{- discount_allocation.discount_application.title -}} (…

We have similar problem but not exactly. Some customers see the coupon box, others do not. I think it may dependent on the theme, the browser, and the device. Seems that Apple Safari desktop doesn’t show up at all. On Mobile, they have to click “show order details” to see the coupon box but it’s not…

That’s interesting - thanks for posting that. I have an app called B2B/Wholesale which allows us to give wholesale customers a different price by giving their account a tag which I like a lot - and it also makes a draft order first. So I tested, and ogged in as a B2B customers, the coupon box did no…

Shopify has an issue with not automatically saving so when you activate the discount code it isn’t technically confirmed because you haven’t saved on your store editor, try saving on your store customise page then refresh it should show up the next time you’re redirected to the shipping page, this u…

Why isn't my discount code appearing at checkout?

Technical Q&A

rodjaish April 22, 2023, 4:52am 12

in my case i just uncheck the charge tax from the product page and uncheck include tax in prices from the tax & duties in settings option

Topic		Replies	Views
Why isn't my discount code showing on mobile but works on desktop? Shopify Discussion discounts	8	256	April 19, 2021
Why isn't the discount code box showing at checkout? Payments + Shipping & Fulfilment	17	903	May 6, 2025
Why is the discount code field not showing during checkout? Shopify Discussion	10	497	November 24, 2022
Discount code box is not showing up while checkout Shopify Discussion discounts	2	48	January 13, 2023
Why isn't my discount code appearing at checkout? Payments + Shipping & Fulfilment	3	61	May 20, 2021

Why isn't my discount code appearing at checkout?

Related topics