I’ve seen this question asked on the forums before, but with no help. I hope this gets the attention of someone from the staff. I created a discount code that should apply to everything, but the field to type in the code is not showing up. I dont have a desktop to test this, but its happening on mo…

It Could happen if the store have no active discount If you are on mobile the option is present under Show Order details dropdown

I have the same problem. Active discounts, but the discount field does not show up anywhere during checkout. Any ideas why this might be happening? In my case I tested on desktop. There is no field anywhere during checkout or in the cart to enter a discount code.

Ok I have identified the problem and solution on my side. I’m using an app called Dynamic Product Options which creates a draft order, and this conflicts with the default checkout process. Fortunately, in their settings they allow you to choose Default Checkout instead of Draft Order. Once I switche…

I had the same problem too. I had an active coupon but no box showed up…that’s because it’s hiding.. (maybe depending on the theme I chose?) The coupon box is under “Show order summary” on the upper left corner AFTER you click on the checkout button. Hope this helps

In my case I double checked my Discounts in Shopify Admin. It turned out that I did not have any active coupons. All of my coupons were set to be active in the future. So as part of your troubleshooting, double check the active dates (including expiration date) on your coupons. Usage limits, etc. …

I have the same issue. I did create a discount and made it active with an end date and the field to apply does not come up in the summary at checkout. I am using the dawn theme for this. what else can I try?

i found the problem. Go to edit code and look for (cart-template.liquid) once you find it look for this code (my theme is debut so might be different for you) {%- for discount_allocation in itemDiscounts -%} {% include 'icon-saletag' %} {{- discount_allocation.discount_application.title -}} (…

We have similar problem but not exactly. Some customers see the coupon box, others do not. I think it may dependent on the theme, the browser, and the device. Seems that Apple Safari desktop doesn’t show up at all. On Mobile, they have to click “show order details” to see the coupon box but it’s not…

That’s interesting - thanks for posting that. I have an app called B2B/Wholesale which allows us to give wholesale customers a different price by giving their account a tag which I like a lot - and it also makes a draft order first. So I tested, and ogged in as a B2B customers, the coupon box did no…

Shopify has an issue with not automatically saving so when you activate the discount code it isn’t technically confirmed because you haven’t saved on your store editor, try saving on your store customise page then refresh it should show up the next time you’re redirected to the shipping page, this u…

Why isn't my discount code appearing at checkout?

Technical Q&A

Lydy22 July 5, 2023, 10:26pm 15

I don’t seem to have any links. It is only not working for some people . This one particular person is in the US and has tried on chrome on mobile and desktop.

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Why isn't my discount code appearing at checkout?

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