reach out directly to shopify support, as this process is seamless
Topic summary
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Issue: A Shopify-purchased domain isn’t linking in the admin (still prompts to “Buy” or “Connect existing”), and the owner isn’t receiving the expected email.
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Clarification: This is not a transfer from a third-party domain; the domain was bought directly from Shopify.
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Community advice: One member recommended contacting Shopify Support for direct assistance.
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Staff guidance: Check the Domains section in the admin for any error like “Action Required.” If the domain verification email wasn’t sent, resend it by: Settings > Domains, select the domain; open Domain settings > Edit contact information; update the contact email to an inbox you can access to trigger a new verification email.
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Resources: A screenshot was provided to show where to find these settings, along with a link to a General Store Checklist for store setup.
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Status: No confirmation of a fix from the original poster; the issue remains unresolved in the thread.