Hello
my domain not working
Hey, @Mya-sa ! Welcome to Shopify Community!
In order for us to assist you with your domain, we’ll need some context around the issue you’re encountering. Could you please let us know how you found out that your domain isn’t working? Are you encountering an error message when you attempt to visit it? Please share any details or screenshots that will help us investigate and find a solution to the domain issue.
While you gather the information, I suggest checking your domain’s DNS settings as domain issues are typically caused by incorrect DNS records. To ensure that a domain is connected to your Shopify store and is working properly, it needs to have the following DNS records:
A record: 23.227.38.65
CNAME record: `shops.myshopify.com`````
If you have a Shopify domain, you may check your domain’s DNS settings in your Shopify admin, and edit it accordingly, if necessary, by following the steps on this page. If you have a third-party domain, you may contact your domain provider for assistance with checking and editing your domain. Please note that domain changes will take up to 48 hours to update, so you can expect your domain to work as after that timeframe if this is the solution to the issue.
If your domain has the required DNS records and is still experiencing issues, please continue with sharing the details and we’ll help you further.