Why don’t my shopify link work?
Topic summary
Main issue: A user reports their Shopify store link is not working.
Context: Support asked where the domain (website address) was purchased. The user confirmed it was bought through GoDaddy.
Latest guidance: Support requested confirmation that the GoDaddy domain has been properly connected to Shopify using the provided setup guide link, and asked for specific error messages or details about what “not working” means (e.g., errors seen, steps taken).
Key terms: Domain = the site’s web address; connecting the domain typically involves configuring DNS so it points to Shopify.
Status and next steps: Unresolved/ongoing. Action items for the user are to follow the domain-connection guide and share the exact errors or symptoms to enable further troubleshooting. The setup-guide link is central to proceeding.
Hi @mariamaria5454 ,
Where did you purchase your domain? Did you buy it directly from Shopify or via a third-party domain host and connect it to Shopify? Please be as detailed as possible about your issue so I can try to help.
I purchased it from godaddy!
Hi @mariamaria5454 ,
Okay, thank you. Have you connected your GoDaddy domain to your Shopify as per our instructions? If so, what issues or errors are you still experiencing? Please provide more details on the problem you’re having with the domain.