Why isn't my email marketing list showing all my clients?

Topic summary

Email marketing campaign recipients in Shopify are not matching the customer list. The customer page shows all clients, and saving the list reports all members included, but the email view displays an unexpected/inconsistent result.

  • Context: Creating a marketing campaign in Shopify; customer list appears complete.
  • Problem: After saving, the email campaign interface does not reflect the full customer list; exact discrepancy is unclear.
  • Evidence: A screenshot is attached and appears central to understanding the issue, but its details are not described in the text.

No troubleshooting steps, causes, or solutions have been proposed by others. The original poster asks for help and further guidance. Status: Unresolved and awaiting community input or support recommendations.

Summarized with AI on February 20. AI used: gpt-5.

hi guys,

When i want to start a marketing campagne i just can’t get my clients in the list. When i go to the customers page i see all my clients and when i save the list then it says that all the members are in, but when i open the e-mail i see this?

how can i fix this?

can any one help me please?

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