thank you. it worked!!!
Topic summary
Users are troubleshooting why the Facebook Messenger chat plugin fails to display on their Shopify stores despite following official installation instructions. The original poster inserted the Facebook-provided code into their theme.liquid file but the widget doesn’t appear.
Common troubleshooting steps suggested:
- Verify code placement directly below the
<body>tag (not</head>) - Save changes in theme.liquid and confirm settings in Facebook Business Manager
- Double-check the Facebook page ID and code accuracy
Successful solutions reported:
- Domain configuration issue: One user discovered Facebook Business automatically added their domain as
http://wwwinstead ofhttps://without www. Correcting this in the chat plugin setup resolved the issue. - Theme updates: Updating to the latest theme version fixed the problem for some users with third-party themes.
- Browser synchronization: Opening both Shopify and Facebook in separate tabs of the same browser helped one user.
Theme-specific challenges:
- Multiple users with Ella, Minimal, and Prestige themes reported persistent issues
- Some required contacting theme support or hiring Shopify experts
The discussion remains ongoing with users sharing varied success rates depending on their specific theme and configuration.