Why isn't my favicon displaying on the homepage after login?

Store Design
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1

Hi,

My Favicon is showing on the password page

Screenshot 2023-01-28 160100.png

but once login to the homepage it doesn’t show anymore.

Screenshot 2023-01-28 160125.png

I’ve tried all suggested solutions on the forum and didn’t work. I’ve cleared the cash same thing.

The theme I’m using is Dawn. link: www.vizerzone.com / PW: 654321

Please help!

2

Hi Enrichsmith,
Yes, I’m interested. What advice do you have for me?

3

Hey @Asim-VZ .

Thanks for reaching out.

I appreciate the screenshots that you have shared with us as that is very helpful! Just to gather some additional context, did you make any custom coding changes to your Dawn theme?

In order to successfully add your favicon to your online store, you will need to navigate to the Theme Editor. Once you are editing the theme, you can select the theme settings located on the left side of the page. After that, you should see the favicon to make sure an image has been uploaded. I took a screenshot from my test store to show you the section I am referring to:

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28-01-73866-646511619×860 157 KB

Looking forward to your response.

4

Thanks Ollie,

Yes, I added minor codes to Dawn theme, i.e. RTL, adjust footer spacing, open links in new window tap .. etc

And I doubled check the Favicon asset and the photo is uploaded. The file uploaded named “Favicon.png” and its dimensions are 32x32. Have cleared the cash and tried another browser same thing.

5

Thanks Marketing-Que,

Tried that same thing

6

Any update on how to solve this Favicon issue please.

7

Hey @Asim-VZ .

Thanks for the quick responses.

Making custom coding changes to the online store theme potentially could be the reason the favicon is not displaying on the live view. It may be possible to Duplicate your theme and attempt to Roll back to an older version of your theme.

In this case, since the Dawn theme is designed and supported by Shopify, we can use free design time for Shopify themes to allow our internal team to take a further look at the issue.

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30-24-81392-444571920×920 196 KB

If you would like to use the design time, you will need to login to your store using the Contact Us page. This will allow us to securely verify you as the store owner before speaking directly with a Support Advisor about the favicon.

Let me know if you have any questions.

8

Thank you Ollie,

I’ve fixed it already

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