Favicon doesn’t show up on search. I have one uploaded to the favicon section but it’s not working? Website is Tokorogear.com
Topic summary
A user reports their favicon not appearing in search results despite uploading it to their store’s favicon section.
A support representative requests additional context:
- When was the favicon added?
- Notes that Google may need time to crawl and update search listings
- Suggests submitting the sitemap to Google Search Console to expedite the update process
A second user reports experiencing the same issue with their favicon not working. The support representative asks for:
- Their store URL for investigation
- Which theme they’re currently using
- Directs them to find their active theme in the Theme Editor (accessible via the three dots at the top left of the page)
The discussion remains open with no resolution yet, pending additional information from both users.
Hey @TokoroGear .
Thanks for reaching out.
I appreciate the screenshot that you have shared with us as that is very helpful! Just to gather some additional context, when did you add the favicon to your online store?
In some cases, Google will need to crawl your online store in order to update the search listing. You can potentially find and submit your sitemap to have the search listing updated a bit quicker.
Looking forward to your response.
My Favicon isn’t working
Hey @Nathan55 .
Thanks for reaching out.
Just to gather some additional context, could you share your online store URL with me so I can take a further look into the issue? Could you also let us know which theme you are using for your online store?
If you are unsure about which theme is live on your store, you can navigate to the Theme Editor and select the three dots appearing towards the top left of the page. I took a screenshot from my test store to show you the section I am referring to:
Looking forward to your response.