Why isn't my first sample purchase working on my ecommerce site?

Technical Q&A

Topic summary

Main issue: A test checkout on a newly unlocked Shopify store surfaced multiple problems, preventing a successful sample purchase.

Observed problems:

  • Checkout page did not display credit card icons and only showed one express payment option.
  • No field to add a note to the seller.
  • Checkout reported that shipping to the entered address (same as buyer’s) was not possible.

Actions taken: The site was quickly locked again to prevent customers encountering these issues; no screenshot was captured.

Goals and request: The store owner wants the site fully functional before opening and is seeking an honest, reliable person or service to clean up and fix the checkout and shipping setup.

Context: Store URL provided (www.officialturnoverchain.myshopify.com). No attachments or code were shared; the missing screenshot may limit troubleshooting details.

Status: Unresolved and open, pending assistance or recommendations for professional support.

Summarized with AI on February 24. AI used: gpt-5.
1

2nd question of the day. I really appreciate this great community!

I unlocked my page to purchase an item - to see that everything ran smoothly. I purchased from my address to my address.

Sadly, when I got to the checkout page, none of the credit card icons were there - and one express payment option. No box to add a note to the seller. AND, it said I could not ship to that address.

I should have taken a screen shot, but was too concerned to get the site locked again before any potential customers stumbled upon it.

I’m really trying to make it 100% RIGHT before I open the store.

Is there a person or service that is honest and reliable to tidy up this site?

Thanks in advance.

The site is: www.officialturnoverchain.myshopify.com