Why isn't my full product description displaying on Dawn theme?

Store Design
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1

I have tried multiple methods but for some reason the full description is not showing on products. All the product descriptions are correct on the backend. Currently using Dawn theme.

Screenshot 2024-02-09 093746.jpg
Screenshot 2024-02-09 093746.jpg639×626 43.2 KB

Any help is greatly appreciated!

2

Hey @marycarver ,

Can you share the link to your store?

3

Yes sorry it’s https://www.craftsmadebyyou.com/

4

Hey @marycarver ,

Can I confirm if this what you are using in the theme? (The “Description” block)

ThePrimeWeb_0-1707490599966.png
ThePrimeWeb_0-1707490599966.png296×435 11.5 KB

5

Yes

6

On the backend for this product, can you remove all the formatting (bold, underline, italics, signs like <, >, etc..) and just have plain text

7

I can access the code but I did not make this site or have much experience with Shopify so I’m not entirely sure where that would be located in the files.

8

No, I don’t mean in the code, in the admin page for this product, the product description.

9

Ok I tried that with the same product the is shown in the previous image and this is the result, it did seem to help a bit but not fully

marycarver_0-1707491778634.png
marycarver_0-1707491778634.png1149×799 698 KB

10

Hey @marycarver ,

Sent you a message

11

Check this one.

  1. From you Admin page, go to Online Store > Themes
  2. Select the theme you want to edit
  3. Under the Asset folder, go to (base.css)
  4. Then place the code below at the very bottom of the file.

.product__description.rte span {
overflow: hidden;
white-space: normal;
}