Why isn't my gift card drop down option functioning?

Hey everyone!

I recently added a gift card option but there is no drop down option for the customer to choose a certain amount. The only way to choose a different denomination is by clicking on another picture. I even tried changing “denomination” to “Prices”, doesn’t work. If anyone can help, that would be great. I am currently using the “Capital” theme.

Thanks!!!

www.belleqelashes.com

Hi @belleqelashes ,

This is likely a theme issue with the denomination dropdown not displaying for some reason. Always a good idea to get in touch with the theme developer to troubleshoot.

If you need some more Gift Cards tools here, including the ability for the purchaser to send this directly to a recipient via email, add a gift message / or record a gift video, our app Gift Card Pro offers this and much more: https://apps.shopify.com/gift-card-pro-1

Please let me know if you’d like to go over anything to do with the app here, and I’d be happy to answer any questions / hop on a Zoom call to go over things if you like.

Best,

Tim

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