Hi everyone,
Website: https://alipid.com.au/
I purchased a domain in Godaddy and added it in my shopify site. It has been working fine for almost a year.
But today I can’t load that site anymore. It’s now showing .
The weird thing is I still can see traffic to the website and people can still place new orders. That means, it still works for some body else but not for me.
I have no idea what could be the issue. will be much appreciate if anyone could explain this to me.
Thanks a heap !
To confirm, this is your main website: https://alipid.com.au? Do you know where the domain referenced in the error message comes from?
From what I can see, the dns information for the domain looks good. I would check in with GoDaddy to confirm that. If they can confirm that as well, you will then want to look at narrowing the issue down to device/browser/internet provider.
Do a full browser cache and cookie clear.
Check using multiple web browsers with NO extensions installed. We recommend Chrome, but Firefox is a great alternative to test with.
Test in a private/incognito window.
If that resolves the issue, then we can say it was most likely a caching problem or browser issue. If that doesn’t resolve it, please try these next steps:
Test the website loading on a different internet connection, preferably by a different provider as well. If you have mobile cell phone data, that will work.
Try on another device.
If that works, then most likely the issue is related to a software or security setting on your personal device(s) or your internet service provider (ISP) is actively restricting access to .myshopify.com. I would contact your ISP to see if that is the case.
