Why isn't my home page loading on both desktop and mobile?

Topic summary

Issue: Home page fails to load on both desktop and mobile devices. The customization interface also doesn’t work specifically for the home page.

Root Cause Identified:

  • JavaScript error detected in the theme.js asset file
  • AVADA SEO Suite app is creating conflicts

Recommended Solution:

  • Disable or remove the AVADA SEO Suite app to resolve the loading issue

Additional Context:

  • Original poster is using a third-party theme on elyra.com.au
  • A second user (CORECOLOUR) reports experiencing the identical problem on their site (corecolour.co.jp and corecolour.com.au)

Status: Issue diagnosed with clear action steps provided, awaiting implementation and confirmation from affected users.

Summarized with AI on November 18. AI used: claude-sonnet-4-5-20250929.

Hi there,

My home page is not loading on desktop or mobile. When i try to customise only the home page doesn’t work. does anyone know how to fix this? Website URL is elyra.com.au and using third party theme.

Thanks for your help!

@elyra

JS error found in your Assets/theme.js file

Thanks!

@elyra

AVADA SEO Suite app create problem in your shop please disable or remove this app

Thanks!

Hello, was wondering if you’re able to help?

We have the same issue as per above.

www.corecolour.com.au
www.corecolour.co.jp

Thanks