Why isn't my home page loading on both desktop and mobile?

Store Design

Topic summary

Issue: Home page fails to load on both desktop and mobile devices. The customization interface also doesn’t work specifically for the home page.

Root Cause Identified:

  • JavaScript error detected in the theme.js asset file
  • AVADA SEO Suite app is creating conflicts

Recommended Solution:

  • Disable or remove the AVADA SEO Suite app to resolve the loading issue

Additional Context:

  • Original poster is using a third-party theme on elyra.com.au
  • A second user (CORECOLOUR) reports experiencing the identical problem on their site (corecolour.co.jp and corecolour.com.au)

Status: Issue diagnosed with clear action steps provided, awaiting implementation and confirmation from affected users.

Summarized with AI on November 18. AI used: claude-sonnet-4-5-20250929.
1

Hi there,

My home page is not loading on desktop or mobile. When i try to customise only the home page doesn’t work. does anyone know how to fix this? Website URL is elyra.com.au and using third party theme.

Thanks for your help!

2

@elyra

JS error found in your Assets/theme.js file

Thanks!

3

@elyra

AVADA SEO Suite app create problem in your shop please disable or remove this app

Thanks!

4

Hello, was wondering if you’re able to help?

We have the same issue as per above.

www.corecolour.com.au
www.corecolour.co.jp

Thanks