Why isn't my Klaviyo subscribers list syncing with Shopify customers list?

Hello,

So I was told by Klaviyo customer service that I’m missing the proper tagging that is necessary for Klaviyo to sync with the Shopify customers list. Then I was given instructions that were basically Chinese to me, as they involved embedded codes and inserting a code into footer.liquid in a place that I could not find.

I was told to insert the following piece of code which looks like this:

in order to get this:
{% form ‘storefront_password’ %}
{{ form.errors | default_errors }}
Enter store using password:


{% endform %}

However, I am not able to find any part of this code in my footer.liquid.

Please help!