Our subscription to Shopify is monthly. Our payment method is a debit card ending in 0256 that autodrafts from our bank account. This charge is not being debited on our bank statements. I have contacted our bank they show no recored of this charge being debiting card ending in 0256. Can you help ?
Robert Brown
Hey @RB1969 ,
Welcome to the Shopify Community!
You are able to check which debit card you have on file by heading to the Settings > Billing page of your Shopify admin:
If you are still unsure which card the payments are being debited from, our support team will be able to access your account directly and let you know which debit card is set as your default for reoccurring plan subscription charges.
While we’re not able to provide account-specific support via the Shopify Community at this time, we’d be happy to continue assisting you through live chat, email, or callback. Please visit https://bit.ly/3cJkx8V and log in to your account to create a support request.
Since this is the next step I’ve marked this reply as the solution for the benefit of others who may discover this topic. Thanks!
