We have recently started adding nested menus to help our customers browse through our products. Unfortunately, we noticed that the nested menu does not expand for mobile users even though a drop down arrow is shown, leaving much of the navigation to a few general landing pages. How can we resolve this?
Topic summary
Mobile nested menus aren’t expanding despite a visible dropdown arrow, limiting navigation to top-level pages. A screenshot was provided showing the mobile menu state.
Findings: Inspection suggests mobile-specific CSS is preventing submenus from opening. Because the menu is driven by JavaScript, the fix requires editing the theme’s Liquid (Shopify templating) and JS code. The store runs on the legacy Supply theme (now deprecated), with customizations likely affecting the menu.
Recommendations:
- Update the mobile navigation CSS/JS within the theme code (developer involvement needed).
- Consider migrating to the free Dawn theme (Online Store 2.0) as a potentially quicker, lower-cost solution.
- Verify whether any app controls the menu (unclear).
Actions/Status: The original developer is unavailable; the store owner will email a respondent who offered to implement a quick fix. No confirmed resolution yet; options are code-level repair or theme migration, with the open question of app involvement remaining.
Hey @BurtonRacing ,
I took a look at your store and it seems like there is some css on the mobile version of your navigation menu that is stopping it from opening properly. Normally a CSS issue would be a quick fix but since your menu is powered by JavaScript code, the best way to go about this is to access your theme code and fix it.
I can also see that your store is using a custom theme as well so you’ll need to reach back out to the developer that built your theme and ask them to take a look at the liquid and javascript code used for your mobile navigation menu.
Alternatively if you want someone to just fix it for you quick, send me an email and I can get it fixed for you at an affordable price.
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Thank you for looking into this for us. We no longer have contact with the developer that originally setup our store for us, so we will follow up with you via email.
Hey @BurtonRacing ,
That is certainly odd. The Supply theme that you’re using is very outdated, if switching to a new Dawn (free) theme is reasonable, it may be the cheapest option to fix your issue.
Are you using an app to power your menus at all? It doesn’t look like it, but figured I’d ask.
The theme in question is called “Supply”. It was a free Shopify theme from the theme store until Shopify removed all legacy themes in favor of their Dawn themes that are OS2.0 enabled.
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