I just purchased a second .com domain for my store and i got billed, but the domain doesn’t show up on my dashboard ? what is the solution for this ?
Hi @bilelmadi !
This is PostPurchaseSurvey.com - the easiest Post Purchase Survey solution on the market. Did you purchase the domain through Shopify or through another provider like Godadddy?
Hey, @bilelmadi ! Welcome to Shopify Community!
From what you have shared, it sounds like you’re encountering an issue with a Shopify domain you purchased. If it is and it’s not appearing in the Settings > Domains page of your Shopify admin, we’ll need to access your account in order to investigate the domain issue. While we’re not able to provide account-specific support via the Shopify Community at this time, we’d be happy to continue assisting you through live chat, email, or callback. Please visit https://bit.ly/3cJkx8V and log in to your account to create a support request.
If you purchased the domain from a third-party domain provider and not Shopify, you can bring the information on this page to your domain provider’s support team as they can access your domain settings and help you ensure your domain is properly connected to your Shopify store.