Why isn't my online store link working on Google?

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my link to myshopify.com website isnt working. i already disabled my password but i cant google my store?

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Hey, @bossy1 !

This is Moira from the Social Care team at Shopify. Thanks for posting, and a very warm welcome to the Community!

Without being able to see your store and domain, it’s difficult for me to establish exactly what is happening. If you could please share your store URL I will be able to take a much closer look. When you enter your website URL are you met with any page errors? If so, please also share a screenshot of the error message. In the meantime I will go over some common troubleshooting scenarios:

Have you purchased or connected a domain to your store recently?

To access your website domain section click Online Store > Domains and see what the current status of the domain looks like. Does the domain say Connected, Not Connected, or Action Required?

If it says Not Connected, you’ll want to make sure your DNS settings are pointed to Shopify. If you’ve purchased your domain through a third party, then you need to edit the following DNS settings:

  • Your A record should point to Shopify’s IP address, which is 23.227.38.65

  • Your www CNAME record should point to shops.myshopify.com

If the domain says Action Required, click on it and follow the instruction provided in the admin. Often times it’s related to email verification. You may see a yellow banner that allows you to resend the verification email. If this is what you see, go ahead and resend the email, and follow the prompts found in said email.

If you purchased your domain directly from Shopify, one of our support advisors will be able to directly look into your account and resolve the error. While we’re not able to provide account-specific support via the Shopify Community at this time, we’d be happy to continue assisting you through live chat, email, or callback. Please visit https://bit.ly/3cJkx8V and log in to your account to create a support request.

Clear browser cache

I suggest clearing your browser cache and make sure you are operating on the latest version of Google Chrome. When you use a browser, like Chrome, it saves some information from websites in its cache and cookies. Clearing them fixes certain problems, like loading or formatting issues on sites:

If you have more information, error message, or specifications on the issues you’re seeing, feel free to pass it along here and we can continue to troubleshoot together!

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thank u for your help/ suggestions, i actually got it figured out though! It took me just a little bit of time & a bit more patience, lol. But its all good to go now!! thanks :wink:

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That’s great to hear @bossy1 ! I’m so glad you were able to work out a solution. I totally agree with you, learning a new platform can sometimes be challenging but having the gift of time and patience will certainly help you along the way, plus we have hundreds of resources you can take advantage of! Below I have linked a couple of my favorites:

As this is your first post in the Shopify Community I would like to welcome you! I would recommend reading our guide on getting support from the Shopify Community here so you are best equipped when looking for support through these forum boards. We also have this great Introduction to Shopify section of our Help Center and a YouTube Channel which is jam-packed with how-to guides to help you get set up faster. What is it that you are selling with Shopify?