Online store preview didn’t work, I just try Clearing your browser cache. Using a supported browser, or Chrome Incognito mode. Using another device, like a mobile device or another computer. But didn’t work.
Topic summary
A user is experiencing issues with their Shopify online store preview not functioning. They attempted several troubleshooting steps without success:
- Clearing browser cache
- Using a supported browser or Chrome Incognito mode
- Testing on different devices (mobile or another computer)
A Shopify Community moderator responded, requesting clarification about whether the error occurs when previewing other themes in the Shopify admin. The moderator provided guidance for next steps:
Recommended action: Contact Shopify support directly for themes from the Shopify Theme Store, as the support team can:
- Access account details not available in the community forum
- Provide specific troubleshooting steps
- Ensure the issue gets fully resolved
How to contact support:
- Visit the Shopify Help Center
- Enter “Contact Support” in the chat box
- Log into your shop
- Select from available support options
The issue remains unresolved and requires direct support intervention.
Hi @Steelpower ,
Thank you for reaching out to the Community! I’m happy to provide some assistance with your theme, to ensure this gets resolved. To confirm I’m fully understanding, does this error populate when previewing another theme within the Shopify admin?
If you are using a theme from the Shopify Theme Store, I’d encourage you to connect with us directly. This will allow our support team to take a closer look as we wouldn’t have access to any account details here on the Community. They will also be able to further steps on how you can proceed, to ensure this gets resolved.
The connect with us, you can:
-
Head over to our Help Center.
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Enter into the chat box Contact Support.
-
Log into your shop.
-
Select one of the available support options.
Please let me know if you have any other concerns.