Why isn't my online store visible on Safari?

Technical Q&A
1

Hello Everyone

I created a new store on shopify last week and made a domain name which is: www.vintagejewellery.org

I can open the page in google but i cannot open it anywhere else for example safari so i am not sure what i have done

When it comes to domain settings i am really struggling with everything.

I can’t connect my store to facebook or instagram and i can’t seem to get verified on google.

The whole thing is a nightmare. I am happy with my page design but when it comes to domain information i am lost and desperately need help. I cant seem to contact shopify and i feel like i’ve wasted my time and will need to hire a web designer to fix everything unless someone on here can help me

Any help provided would be so much appreciated

My store name is jewellerybycb.myshopify.com

Thank You

Christine

2

I wasn’t able to open it on any browser, my guess is that you have a problem with your DNS configuration (where you host your domain).

And it may show for you in Chrome if you’ve accessed with that browser before and have it cached.

This will help you get connected: https://help.shopify.com/en/manual/online-store/os/domains/add-a-domain/using-existing-domains/connecting-domains

If you get stuck and want a professional to handle this for you, feel free to reach out to my team at speedboostr.com/contact. We’re a team of web developers focused on Shopify.

3

Thank you so much!

I have tried to do what you have suggested however i seem to have no brain at all! Its so confusing to me. I have contacted you on the page you suggested

all the best

Christine

4

Sounds good Christine, my team will get you sorted out today.