I have just paid the monthly subscription and the webite seems not to be showing.
How can we solve this ?
Hi @Lorysshop
Could you please share some more information about what you mean when you say the website isn’t showing? Is there an error message? Are you seeing a password page? Are you able to sign into your store admin?
A screenshot of what you are seeing when you attempt to view your online store would be very helpful.
Thank you for the screenshot! It looks like your website domain is supposed to be lorysshop.com, and we are just seeing the empty landing page.
When I review the domain status it appears that it has recently expired (Oct 2nd) and is available for purchase. Where did you purchase this domain from? If it was through your Shopify admin please double check in your Settings > Billing for the invoice with the charge for the domain. If you do not see that, then the domain was not successfully purchased and will need to be repurchased. If you are having any issues with purchasing your domain please contact our live support for additional troubleshooting: Shopify Help Center. (Please note at the time of this reply we are experiencing some downtime in our Help Center. If you are unable to contact support at this time, please try again in about 30 mins)
It’s been 5 days it’s saying payment in progress. But the bank took the money already! It might be something wrong with Shopify!
The domain was purchased here on Shopify. How can I repurchase the domain.
In this situation you will want to reach out to our live support so they can review the status of the domain and assist with the purchase and to ensure it is connected to your store.
To access our live support, please follow this link: Shopify Help Center. Next, you will want to follow the on screen prompts to sign in, choose your topic and issue and at the bottom of the help articles provided will be all available live support options.