I paused my shop about 2 months ago and I went in last night to activate it. I chose the plan and got billed around 6USD for it but my shop is not open and showing as deactivated when I try to do a Google search or click the link from tiktok. Please help
Hey, @Naz76 ! Welcome to Shopify Community!
What you’re encountering is something that’s not expected to happen. Since this is the case, we’d love to take a look at your account and investigate the issue. We’re not able to provide account-specific support via the Shopify Community at this time, but we’d be happy to continue assisting you through live chat, email, or callback. Please visit https://bit.ly/3cJkx8V and log in to your account to create a support request.
After visiting the link and logging in, you’ll be prompted to select the topic of your concern so we can connect you to the right articles and support team. Once you do, you’ll be able to find the options for support below the help docs that are presented to you.
Since this is the next step I’ve marked this reply as the solution for the benefit of others who may discover this topic. Thanks!