There is a payment glitch on my Shopify store, KEEOT, that is preventing customers from completing their purchases. I have tried troubleshooting the issue myself, but I have been unable to resolve it. I would appreciate your assistance in fixing this problem as soon as possible.
Hi, @TechNinja42 !
Thanks for reaching out in our Community Forums and for sharing your concern, I’d be happy to help.
I was able to access your store and complete all the steps in the checkout process successfully, except for testing the actual payment. Please provide more information about the issue you and your customers are facing, and I’ll be glad to assist with troubleshooting. You can also check your abandoned checkouts to gather more insights into the problem. Additionally, reviewing the Timeline section will provide details about payment events each time a customer attempts to pay for their order.
You can refer to our troubleshooting guide here to address any checkout issues your customers may be experiencing. Let me know how it goes, and we can continue our conversation from there!
Looking forward to hearing from you soon!