I’m registering a Shopify account for payments and the ID code I write won’t work even though I put the exact same code there that reads on my identity card. What can I do?
Hey @veikka ,
Welcome to the Shopify Community!
When you set up Shopify Payments, you need to enter your tax details. All businesses need to submit a tax ID. If you are a sole proprietor and don’t have a tax ID, then you can submit your Social Insurance Number (SIN) or your Social Security Number (SSN) instead. If the tax ID that you submit is not valid, then you have to update it. When you’re required to update your tax details, you receive an email from Shopify and a notification appears on the home page of your Shopify admin.
The best course of action in this situation is for us to access your account and investigate. We’re unable to provide account-specific support via the Shopify Community at this time, so we can assist you when you contact our support team and speak to an advisor via live chat, email, or callback.
Please visit our support page at https://bit.ly/3cJkx8V and log in to your account to create a support request. Since this is the next step I’ve marked this reply as the solution for the benefit of others who may discover this topic.
As this is your first post in the Shopify Community I would like to welcome you! I would recommend reading our guide on getting support from the Shopify Community here so you are best equipped when looking for support through these forum boards. We also have this great Introduction to Shopify section of our Help Center and a YouTube Channel which is jam-packed with how-to guides to help you get set up faster. What is it that you are selling with Shopify?