Why isn't my product description HTML formatting showing on live site?

Store Design

Topic summary

A user is experiencing an issue where HTML formatting in product descriptions displays correctly in the WYSIWYG editor but fails to render on the live site.

Problem Details:

  • Basic HTML tags like <br> are being used for line breaks and formatting
  • The formatting previews properly in the backend editor
  • Live site ignores the HTML and doesn’t display the intended formatting

Troubleshooting Attempted:

  • User confirmed they clicked the “Show HTML” button before entering code
  • Tried using <p> tags as an alternative, but without success

Current Status:
The issue remains unresolved. The user has provided their HTML code example and confirmed proper editing procedures, but the formatting still won’t display on the public-facing product page.

Summarized with AI on November 12. AI used: claude-sonnet-4-5-20250929.
1

I have text formatting in the product description. It parses perfectly in the WYSIWYG, however, the live site is ignoring the HTML.

Here is the HTML, it’s so basic.

These adorable gold tone charm are made from zinc alloy metal and are lead and nickel free. They’re perfect for crafting necklaces, bracelets, earrings, bookmarks, key chains and more!

:heart: Antique Gold Tone Compass Charms
:heart: Material: Zinc Alloy Metal
:heart: Size: 19mm x 15mm
:heart: Includes: 2 pieces

We ship from North Carolina via USPS with tracking included. Tracking is included with all orders.

Get free shipping on orders over $35! Don’t forget to favorite us too, we add items daily.

Thank you… craft on.

2

Hey @susieanne ,

Did you click on the “Show HTML” button and then type the HTML?

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3

Yes, I’ve even attempted to use

tags with no success.