Why isn't my product filtering and sorting functioning properly?

Store Design

Topic summary

Product collection filtering and sorting on a Shopify store isn’t working; the OP provided a collection URL and storefront password for review.

Support response:

  • Requested the store’s theme name (found under Online store > Themes > Current theme) and clarification on whether filtering is built into the theme or powered by a third‑party app.
  • Advised that if a third‑party app from the Shopify App Store is used, the merchant should contact the app’s developers using the provided steps/links for setup assistance.
  • Asked for screenshots or screen recordings demonstrating the specific filtering/sorting issues to diagnose further. (Theme = storefront template; third‑party app = external plugin.)

Follow‑up:

  • Support checked back to see if the problem was resolved and reiterated the request for the above details.

Outcome/status:

  • No resolution documented. Next action is on the merchant to supply theme/app details and visual evidence so troubleshooting can continue. The discussion remains open.
Summarized with AI on March 3. AI used: gpt-5.
1

Hey guys does anyone know why my filtering and sorting isn’t working? See here - https://directcomputers.myshopify.com/collections/cpus password flowma

Thank you!

2

Hi, @Anonymous !

Rae from Shopify here. I’m happy to help out with this!

As a starting point, can you please confirm which theme you’re using on your site? You can find this information directly in your Shopify admin under ‘Online store > Themes > Current theme’.

Equally, is the filter you’re using a feature that’s built into your theme, or are you using a third-party app for this? If you’re using an app, and if the app was downloaded from the Shopify App Store, I recommend reaching out to the app developers directly for more help with setting up the app correctly. You can contact these developers by following the steps listed here.

Can you please also share a few screenshots or screen recordings with me here that show the specific problems you’re running into with the filtering on your site? That way, I can help take a closer look into this.

I look forward to hearing back from you soon with more details!

3

Hi, @Anonymous !

I wanted to follow up with you here to see if you were able to resolve the issues you were having with the filtering on your site?

If you still need a hand with this, please feel free to reply back to me here with the information requested in my above response, and I’ll be happy to help out.

Thanks!