My Facebook Shop was just approved today and I tried to connect it to shopify. I have completed the processes on how to connect the FB Shop on Shopify but my first product is not syncing to Facebook Shop. It says “Make sure this product is available to your online store and isn’t password protected”. Can someone please tell me what to do and how to fix this? I’ve attached a photo for the said issue, please check. Thank you in advance.
Hey @roldquin .
Thanks for reaching out.
I appreciate the context that you have shared with us as that is very helpful! Typically, if a merchant is receiving this error message from the Facebook Sales Channel it is due to the products not being available on the online store. In order to have your products successfully listed on Facebook, the product will need to be available to be added to the cart in your online store.
If you can navigate to your online store and find that specific product that is showing this error then it may be due to the online store having password protection enabled. You remove the password protection from your online store by navigating Online store > Preferences and finding the section called Password page. I took a screenshot from my test store to show you the section I am referring to:
Let me know if that does the trick and if you have any questions.