youtube link imbed in page or upgrade to shopify plus
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Topic summary
Product videos added in the Shopify admin aren’t appearing on live product pages, reported on Brooklyn and other themes (Debut, Basel, Prestige, Simple). The issue concerns videos not showing in the product media/photo area (the gallery where images appear), even though the admin UI accepts video links.
A Shopify support rep says a store-side feature must be enabled on the backend and initiated email verification to do so. Interim workarounds: upload the video as a GIF so it displays in media, or embed a video via custom code (this places it in the product description, not the media gallery).
Many merchants ask how to self-enable and request support to turn it on. One notes the admin shows video input but front-end won’t render it, questioning why a support ticket is required.
A concrete resolution reported by one user: their theme was unlicensed; after purchasing the licensed theme, product videos displayed as expected. Another user suggests embedding YouTube or upgrading to Shopify Plus, but this isn’t confirmed.
Status: ongoing. Enabling appears theme/store-dependent, potentially requiring Shopify support or proper theme licensing. Open question: whether merchants can self-enable product media video support.