Hello,
I have purchased a domain, glamup.online, on your platform and the payment was successful. I have received details for the configuration via email, but the domain still does not appear in the list of domains on Shopify. Can you please assist me in resolving this issue as soon as possible?
Thank you.
Hello, @Glamup1 .
Thank you for reaching out and bringing this to our attention.
I’ve taken a look at your domain (glamup.online) using WHO.IS, which is a free online domain tool, and it indicates that the domain was purchased on 8/18/2023. Did you purchase the domain 10 days ago or did you purchase the domain around the time of this post?
Based on the error message shown in your screenshot, it indicates that the domain is connected to another Shopify account. From my understanding, it looks like the domain was indeed available for purchase but it may have also been previously connected to a Shopify store. To resolve this, we’ll need to access your account and assist you with connecting the domain to your store. While we’re unable to provide account-specific support via the Shopify Community, we’d be happy to further assist you through live chats. Please visit the Shopify Help Center and login to your account to create a support request.
I noticed that you’re a new member of our Shopify Community! Once you’ve resolved this issue with our live support team, I’d love to hear more about your business and share some resources to help you get started. What kinds of products are you selling? Do you have a marketing plan prepared for your store?
Hey there @Glamup1 ,
It can take up to 48 hours for your domain to start working (If you’ve configured the DNS correctly pointing to Shopify).
If you are facing this problem after 48 hours, it can mean a number of things.
Let’s troubleshoot this together…
First, we need to make sure we’ve configured the DNS settings in a following order…
If you’ve purchased your domain through a third party, then you need to edit the following DNS settings:
- Your A record should point to Shopify’s IP address, which is 23.227.38.65
- Your www CNAME record should point to shops.myshopify.com
Let me know if you need any assistance with that, I’ll be glad to help.
please help me how to solve this problem. Can you find me a solution or at least delete it as a domain that I can buy a new one. I don’t want to pay year after year for a domain that I don’t have. Can you tell me where to contact you for this problem. thanks for the answer
I bought the domain in shopify. More than 10 days have passed and it does not appear. Configurations are done by email.
Hey, @Glamup1 .
Thank you for following up.
We’re unable to provide account-specific support via the Shopify Community as previously mentioned. Please get in touch with us through the Shopify Help Center where we can further assist you through live chats.
If you have any other questions on this topic, don’t hesitate to let me know.
Sorry, I misunderstood “your platform” as a domain registrar.
Don’t worry, Shopify support team will fix it for you. Have you created a support request through live chat?