About a week ago I purchased domain ( fitnesspull.com ) from Shopify Domains section. Everything went smooth, the money was sent, it appears under billing, I got the confirmation email etc. But once I went to Shopify Domains section to make the new domain as my primary, it showed that there has been a…

Hey! This is Dallas from Shopify’s Social Care Team. I do see what you mean about the domain not working properly. For this, it will be more beneficial if I can go into the back end of your account and take a closer look for you. What I’m going to do is send an email to the account associated wit…

Hi Dallas, Thanks for the quick response, I have sent you an email.

Thank you so much! I’ve looked over the situation and I’ve sent you an email response with the result.

Hello Dallas, I’m having the same issue. Could you please assist me as well?

I’d love to see what I can do to help you. Are you able to share a screenshot for me?

Hello Dallas, I’m having the same issue. Could you please assist me as well? I have purchased a primary domain iamworldwideuae.com in shopify store but the new domain is not showing in my domain lists. [1-Domain IAM Shopify.jpg] [1-Paqs Shopify Account.jpg] I’ve tried to contact the Shopify Su…

Thank you so much for letting me know! I would love to help you out with this. In order to work on this I’m going to need to verify your account which means that I am going to need to move this conversation to email. I have sent you an email to the address associated with this forum account. In ord…

Hello Dallas, I am having the same issue as everyone else here. I paid for the domain and confirmed it but it does not appear in the primary domains section. [evno0244_0-1600554405342.png] [evno0244_1-1600554506879.png] Could you help me as well?

I am having same problem, bought the domain, paid for it, but Im not able to connect it to my store. Kindly assist me in this matter

Please I’m having the exact issue, please help

[674A3928-0123-458F-8C01-24AE0368256A.png] Hello i have same issue please help me, I purchased domain ( mymaskus.com ) from Shopify Domains section. Everything went smooth, the money was sent, it appears under billing, I got the confirmation email etc. But once I went to Shopify Domains section to…

Why isn't my purchased domain working on Shopify?

Shopify Discussion

Alinalaptsionak October 11, 2023, 7:09pm 14

I have the same problem. I can't contact support, I don't know how to solve this!

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Why isn't my purchased domain working on Shopify?

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