Why isn't my purchased plan recognized on Vitals?

Shopify Apps

Topic summary

Issue: Vitals (Shopify app) reports the store doesn’t have a Shopify plan, preventing use, even though a plan was purchased. A payment method was added, but the problem remains. The user marked the matter as urgent and asked what to do.

Guidance provided: A community respondent advised that this is not a forum-resolvable issue and directed the merchant to contact Shopify Support via the official help link for account/plan-related assistance.

Action items:

  • Contact Shopify Support using the provided link to investigate account/plan recognition and billing status.

Status: Unresolved in the thread; awaiting resolution through Shopify Support. No conflicting opinions or alternative fixes were offered.

Summarized with AI on February 10. AI used: gpt-5.
1

I try to parent vitals and it tells me that I don’t have a Shopify plan
But I bought a plan,
And it still doesn’t let me
And I put a payment method and it says I’m not
urgent
What to do?

2

Hi @SelfCare4u

This isn’t a community specific issue to which we can provide you a solution.
Best to contact Shopify support at the earliest to get this fixed.

Use this link

Thanks

Sheesh