I’m trying to cancel my store/subscription, and wen it wants me to input my password in order to cancel I do. Its the same one that I use to log in all the time so I don’t know why it wont let me cancel (it says that it is the wrong password).
Hi, [email removed]Gabe-14!
Thank you for reaching out regarding this! Before I provide next steps, can you confirm you’ve done the following please -
- Typing in the password (not copying and pasting)
- Typing it in with the proper Upper or Lower cases.
- Typing it directly, not using a password manager or relying on a saved password in the browser.
I’ve typed them out with proper upper and lowercase, but it still won’t work.
Hi, [email removed]Gabe-14!
Thank you for confirming this and I’m sorry that you’re having issues! The next best steps from here is to reach out to our Shopify Support team through chat or callbacks who will be able to escalate your store to our Account Integrity team. They will be able to close this down for you internally.
Please let me know if you have any issues at all trying to access support!