Why isn't my selected payment provider showing on Shopify?

Topic summary

Issue: Shopify Payments does not appear as an option in the store’s Payments settings. The merchant wants to use Shopify’s native processor but cannot find it.

Cause: Shopify Payments is only available in selected countries; the business is located in Luxembourg, where it is currently not supported.

Context: The store operates a dropshipping model, which may impact eligibility or terms with third‑party gateways.

Actions/Recommendations:

  • Review the list of supported payment gateways for Luxembourg (link provided).
  • Shortlist 3–5 preferred gateways, then check each provider’s website or contact their support to confirm dropshipping support and terms of service.

Updates/Next Steps:

  • Feedback submitted to Shopify requesting Shopify Payments availability in Luxembourg.
  • Any future availability changes will be posted on the Shopify Changelog.

Status: Not resolved for enabling Shopify Payments now; immediate path is selecting a compatible third‑party gateway. No attachments or code are central to the discussion. Explanation: Shopify Payments is Shopify’s in‑house payment processing, available only in certain regions.

Summarized with AI on February 3. AI used: gpt-5.

Hello, thank you for your answer I checked and yes you where right Shopify Payments is not available for my county. My online buisness is located in Luxembourg.