A free-shipping discount meant to apply on orders over $50 is not working when customers add two items; checkout shows “shipping not available” and the discount does not apply. Single-item orders still charge the normal shipping fee.
The discount appears to be threshold-based free shipping (removing shipping charges once the cart subtotal exceeds $50). The “shipping not available” message indicates shipping rates are not being returned for multi-item orders.
A participant requested the store link to investigate further. The store URL was provided: Uniqali.com.
No settings details, screenshots, or resolution have been shared yet. The discussion is ongoing pending troubleshooting.
Open questions: whether shipping rates and profiles support multi-item carts (e.g., weights, locations), and whether the discount is configured to apply to shipping with correct conditions over $50.
Hey Shopify,
I’ve set up everything on my store. When you buy one item the customer gets charged the shipping fee, however I set a discount where if you spend over $50 you won’t get charged the shipping fee. But on my store if a customer orders two items it says shipping not available. And the discount doesn’t get applied. Anyone knows why it’s not working?
Can you provide link to your store?
Hey sure thing,