We have 2 UK shipping rates: £3.50 for orders over £20 and £7.50 for next day delivery. However, the £3.50 rate is not currently showing when customers check out, just the £7.50. I’m not sure why.
Topic summary
A merchant has configured two UK shipping rates but only the £7.50 next day delivery option appears at checkout—the £3.50 rate for orders over £20 is missing.
Suggested troubleshooting:
- Verify that two separate shipping rules are configured for orders exceeding £20: one for standard delivery (£3.50) and one for next day delivery (£7.50)
- Ensure each shipping method has a unique name (e.g., ‘standard’ vs ‘next day’) to prevent conflicts
The issue remains unresolved with the merchant awaiting further guidance or confirmation that these configuration steps resolve the display problem.
Ensure that you have configured two shipping rules for orders over £20: one for standard delivery at £3.50 and another for next-day delivery at £7.50.
Also, make sure that the shipping names are unique, such as ‘standard’ and ‘next day’
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