I just got the iPhone 13 and the Shopify app will not allow me to select photos from my phone. It just “grays” out. I have tried uninstalling and reinstalling - same situation. [3A954033-A662-49C6-A717-24FD9245B273.png]

Same issue here, but I’ve been in touch with Shopify and Apple all day, and just got an email update that the bug has been found, and the fix should be rolled out this week. [23B26913-57B4-4B82-8481-6CED922BD382.jpeg]

@Frnchbuldg That is a strange bug. If removing and installing the app didn’t work, and your device is running on the latest iOS then I would recommend creating a support ticket so this can be escalated to our Technical Support for further review. You can do this by logging into your store through t…

I have the exact problem since last Sunday I bought new IPhone 13 :cry: exactly the same .

I’m having the exact same problem! It is driving me nuts! Also trying to print invoices is a nightmare! Let me know if you find a solution

Add an item to the inventory, then try adding a photo! I was just dealing with the same frustration & tried that on a whim. After adding 1 to the inventory, it let me open the photos.

Never mind. It was a fluke. It went back to not working. :weary_face:

Just worked thank you! Are you having issues when trying to select and print packing slips? As it does the same thing

I don’t print from my phone, so I am not sure. I’ve tried reloading the app, and still cannot select photos.

I’m having the same issue. I made a shopify support ticket, and i was told that it was an Apple issue, not a Shopify issue. But clearly it’s a glitch! Please help!!

The same thing is happening to me- unable to upload photos in the app since getting my iPhone 13! It just greys out when you hit the plus sign. If you hear how to fix please lmk!

Why isn't my Shopify app allowing photo selection on iPhone 13?

Shopify Apps

Trevor October 5, 2021, 2:43pm 5

@ItsTheBomb @patriciaalvarez

Please contact Shopify Support to report the bug you’re experiencing.

Topic		Replies	Views
Can't upload photos from iPad to Shopify App Shopify Discussion troubleshooting	7	48	November 21, 2020
Why is my iPhone 13 Shopify app consistently freezing? Shopify Discussion troubleshooting	3	55	January 26, 2023
Why can't I access my Shopify POS app on my new iPhone 13 Pro? Technical Q&A	3	79	February 27, 2022
Why is my app not allowing product uploads? Shopify Apps shopify-apps	3	46	October 11, 2023
Is anyone else experiencing issues adding photos from an app? Shopify Discussion troubleshooting	1	25	March 19, 2024

Why isn't my Shopify app allowing photo selection on iPhone 13?

Related topics