Shopify inbox is not working, what do I have to do to get notifications? I have tried everything. Mobile app, try to message me
Fashionqueene.com. I have tried others but they don’t work with SHOP APP as well
Topic summary
Issue: A merchant isn’t receiving Shopify Inbox chat notifications. They’ve tried the mobile app and alternative messaging options, noting those also don’t work with the Shop app.
Guidance provided: Support directs the merchant to follow all steps in the official help document to ensure Inbox notifications are configured correctly. They recommend sending a test notification after setup.
Next steps if unresolved: If the test notification still fails, contact Shopify live support via the Help Center. Use the AI chat assistant to request human support and open a support ticket for further investigation.
Key terms: Shopify Inbox (merchant chat tool) and Shop app (Shopify’s consumer shopping app).
Status: No resolution yet. Action items are to complete the setup checklist, run a test, and escalate to live support if issues persist.
1 Like
Hi, @cajun_queene .
Can you go through all of the steps listed in this help document for us please, so that we can make sure that your Inbox notifications have been set up properly?
If you’ve gone through all of the steps in the document, and have tried sending a test Inbox notification with no success, it’s time to contact our live support team so that we can investigate this situation in more detail from our end. To connect with our team, please navigate to our Help Center here, ask the AI chat assistant to contact support and follow the prompts to open a support ticket with us.