Why isn't my site image visible when texting URL?

Topic summary

A Shopify store owner encountered an issue where their uploaded site image wasn’t displaying when sharing the store URL via text message.

Problem:

  • Image uploaded to Shopify admin
  • Not appearing in URL previews when texted
  • Screenshot provided showing the issue

Resolution:

  • User reuploaded the image
  • Issue now resolved and image displays correctly

This appears to be a common social media preview/Open Graph image caching problem that was fixed through a simple reupload.

Summarized with AI on November 21. AI used: claude-sonnet-4-5-20250929.

I uploaded an image to my shopify admin page but I am still not seeing it when I text my URL to people. Any help on how to fix this will be much appreciated.

https://craftcarve.com/

I reuploaded the image., works now.