The slideshow in my editor is completely different than what shows on my live site. How to I get what is shown in my editor onto my actual site? I’ve saved everything and published it.
Topic summary
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Slideshow in the Shopify theme editor does not match the live site; saved and published changes to slideshow images are not reflected on the live site.
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Troubleshooting checklist suggested: confirm changes are saved; ensure sections/blocks aren’t hidden; verify the correct page and the same (live) theme are being edited; make sure you’re not previewing a different theme (preview bar visible); clear browser cache or use a private/incognito session.
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The site owner confirmed all steps were tried on multiple devices and in private browsing, with no change. The discrepancy persists regardless of where the page is previewed.
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Scope: only slideshow images fail to update; other slideshow settings (e.g., changing pagination from numbers to dots) update correctly on the live site.
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Several screenshots were provided to show the difference between editor and live views.
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Status: unresolved. No root cause identified or fix implemented yet.
Checklist of some obvious things, just in case:
- You have saved your changes
- The section or blocks are not “hidden” in the customiser
- You are previewing the correct page
- The theme you are editing is the same as the live theme
- You are not accidentally previewing a different theme (Theme preview bar will be visible at the bottom of the page)
- Clear your browser cache / view in a private browser
Hey John, I tried all of the above suggestions and still no luck. Doesn’t matter where I preview the page from (mobile, different computer, private browser), none of them match what I see in my editor. I am definitely viewing the correct theme and correct page. All other changes I make to the slideshow (e.g changing from “numbers” to “dots” at the bottom) seem to save and change with no issue, only the pictures are what i am having issues with.